On 9/1 I took my Blackberry in for repairs, it kept switching off. They sent it to their repair cantre, we had to phone to see if it was ready- noone bothered to contact us. On 20th we fetched the phone and were informed it just needed a software upgrade. I then had even worse problems, phone still ...
Telkom changed pricing and speeds on their ADSL lines about 3 months ago. When they did this, they changed the pricing on their bundles, and automatically moved thousands of people to the wrong bundles. It's taken 3 months, a lot of screaming and emails, and I still haven't got this corrected. ...
I received a letter from Vodacom saying my account was in arrears and my service cancelled. They demand immediate payment or I will be handed over to all sorts of people who will probably break my knees etc. I phone and speak to a lady. I am told it refers to my contract which I no longer have. It ...
About a week before Christmas, I took a part I was looking to get Gold Plated, with the promise to get it before Christmas. Christmas went by and I was told before New Years. New Years came and passed and no finished part was salvaged. About 2 weeks ago, I decided to go there personally and have a ...
I was helped well & assisted with respect. ...
Is MTN's version of customer retention keeping them on hold till they drop dead? I have been trying to get my EXPIRED contract converted to prepaid so that i can burn the sim card and have nothing more to do with MTN. 30 minutes on hold after about 6 attempts to get hold of an agent who just keeps ...