ITS NOT THE FIRST TIME I COMPLAIN ABOUT DRUM NOT DELIVERING MY MAGAZINE AND I AM SURE THIS WONT BE THE LAST TIME EITHER. OK TODAY THEY HAVE DELIVERED BUT I NEED HELP ON HOW TO GET THIS FIXED. LAST WEEK THEY DID NOT DELIVER MY MAGAZINE, AFTER I HAVE EMAILED THEM COMPLAINING I GOT A VOICE MESSAGE SAYING THEY DID NOT DELIVER BECAUSE THEY WERE OUT OF STOCK. THE AGREEMENT WITH THEM WAS THAT THEY DELIVER EVERY FRIDAY BEFORE 12PM BUT THEY DIDNT EVEN SEE A NEED TO INFORM ME ABOUT THIS UNTIL I COMPLAINED AND THAT WAS AROUND 13:30PM. I MEAN I RESIDE IN SOWETO AND I DID THEM A FAVOUR TO SAY THEY CAN DELIVER AT WORK IN RANDBURG, I MET THEM HALFWAY. I HAVE COMPLAINED A THOUSAND TIMES AND EVEN THE EDITOR HAD CALLED ME HERSELF TO APOLOGISE. THEY ALWAYS CALL AND APOLOGISE AND MAKE EMPTY PROMISES THAT LAST FOR 2 WEEKS THEN ITS BACK TO SQAURE ONE. I NEED HELP WITH STEPS TO TAKE IN ORDER TO GET THEM DELIVER AS AGREED EVERY FRIDAY NOT ONLY WHEN IT SUITS THEM. THEY DEBIT ON TIME SUCCESSFULLY. ITS OBVIOUS THERE IS A PROBLEM BUT IT CANNOT BE RESOLVED. IS THERE ANY ONE OUT THERE WHO CAN GIVE ME THE LEGAL ADVICE ON HOW TO EXCERSICE MY RIGHTS AS AN UNHAPPY CUSTOMER. I HAVE ALL COPIES OF EMAILS I HAVE SENT.
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