Last year I bought a pair of New Balance walking shoes. Early this year the heel of both shoes came apart from the sole. I returned to the point of sale and they called the rep RYAN. On seeing the shoes, he immediately offered to replace them at no cost. What confidence in the quality of his product! I walk every day and have been using the new shoes for longer than the old ones and they are still perfect. In fact I intend to walk El Cammino in NEW BALANCE shoes. CONGRATULATIONS to NEW BALANCE and to RYAN for underscoring their commitment to quality.
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