I purchased new running shoes in mid November. Part of the sole of the one shoe came off, which can happen to any shoe. Marvin was professional, polite and friendly and replaced the shoes. My daughter and I have only used New Balance products for over 10 years and will continue to do so. ...
Last year I bought a pair of New Balance walking shoes. Early this year the heel of both shoes came apart from the sole. I returned to the point of sale and they called the rep RYAN. On seeing the shoes, he immediately offered to replace them at no cost. What confidence in the quality of his ...
Thank you Sasha and Debbie at Boksburg branch for replacing my new shoes which "sprang a leak". Your service was very much appreciated. It's nice to know that customer service still exists. Regards Angela. ...
I sent an email to Keri explaining I believed that my New Balance trail running shoes had a manufacturing fault. She replied the same day saying it was a fault and New Balance will swap my shoes. Great customer service and I will be continuing to buy New Balance after this. ...
4 Months ago, i bought a very expensive long compression tights from the new balance store at Access park. Now when you buy from new balance and you pay a premium for compression tights you expect a certain quality, however I must say i'm bitterly disappointed with the quality of the comp tights as ...