AfricaComplaints.com » Miscellaneous » Complaint / review: Sorbet Face and Body Professionals - Unbelievable Customer Service | #219288

Sorbet Face and Body Professionals
Unbelievable Customer Service

I'm completely disappointed at the complete refusal to assist me Friday in spite of my explanation that I'm going away for my birthday. My family and I have been Sorbet clients for a long time and at your shop since you opened your doors. In that time I have referred all my friends who I introduced to Dermalogica which I've been using since 1998.

I'm in the customer service industry and a good client service ethic says you do your best for your clients. Your flat refusal to assist because you are having a staff meeting and all I requested was for my therapist to assist and be briefed once she was done; I was not requesting that you cancel the meeting. This just showed me how much value you place on your regulars.

We will not be visiting your store or any of your other 3 branches and that goes for my family and friends, 8 of whom are regular monthly patrons.

The utter contempt with which you as the owner treated my request is shocking and I shudder to think what you teach your staff about customer service.

Thanks for the show of appreciation for my patronage. I'm really looking forward to the Sorbet opening near Featherbrooke because that's where we're headed..

Date:

Company: Sorbet Face and Body Professionals

Country: South Africa   City: Clearwater

Category: Miscellaneous

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