On the 19th of December I received a settlement letter from them informing me that my account was settled and closed. Then on the 23rd of December they illegally debit my account.
It is completely unprofessional or it is blatant because how do they close an account, knowing full well it is settled then they go and take money again.
As far as i know my arrangement with them was that they debit on the 1st latest on the 3rd of each month. Now just to get a little bonus for Christmas they illegally debit on the 23rd.
It is really disappointing in them.
I want my money back with penalties.