Thank you Reagan for taking control of my situation and keeping your wits and your professionalism about you while I was almost losing it. You're a credit to Intertel and I wish you all the success in future. I know you said I shouldn't write to your manager because you felt that you hadn't done anything anyone else that you work with wouldn't have done, but i'd like you to know that I really appreciated it and that thanks to you, Intertel has another loyal client. Have a wonderful holiday season everyone.
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