Yesterday Monday 4 October we went to the clinic at 3pm to get our monthly meds. We went to the reception and the guy could not find my or my friends file. How is that possible? He then: very disgruntled to help us further when we asked how both our files can be missing, told us to see the nurse in room 5. She the told us to come back the following day and come straight through to her.
So today at 6 am Tuesday 5 October we arrived and queued in front of the clinic to see the nurse in room 5 as instructed. We were all let in to the seating area and then a tall guy dressed in a blue jersey came out and told the people that came to see the doctor to go through. Then he started speaking in Zulu only and he showed with his hand through the entrance and right, which I assumed was him indicating room 5. So I stood up with about 15 people and went through to the seats in front of room 5.
He then very loud andd rudely told me "Sir you do not know why you are here. These other people know why they are here." Which I found very embarrassing. Every time I tried to explain to him that the nurse in room 5 told us to come straight to her today, he just said "No, no, no" and told me again that I did not know why I was there. He then turned and walked away whilst I was still trying to explain.
I then went to look for him realizing that he was being racist, and was belittling me in front of everyone. He was now behind the reception glass. As I walked closer he waved his hand in a way to say - go away. I said to him I just wanted his name, which he refused to give to me. I wonder why?
We then went to the Dr to complain about the rude guy at reception and ask if we can please just get our meds as the rude person was not assisting us at all even nor listening to our reason for being at room 5. I have an Angina, high BP and am a diabetic, both my friend and I get our monthly meds from the Ballito clinic.
Low and behold the nurse there, then tells us we don't have a booking so we have to go last and allow everyone that has a booking to go before us. Which we understand as we know you have to have an appointment. We then did the usual BP test and a blood sugar test for me. By this time my BP was 180 over 109. Then we went back to the queue allowing everyone that came after us to go before us. By 11 am the same nurse came out and said the doctor is now leaving. Imagine that... After 5 hours, we have gotten nowhere. With every person there saying something different and no sync about who says what. My friend then ran after the doctor and asked him if he can please just help me with medicine. And he said go speak to the operations manager and left. The same nurse then asked me what medicine I get from the clinic. I brought all the empty boxes and showed her. Please see attached pic. She then said they never have Lanzoloc in stock and that it is only sent from Stanger for patients that was at Stanger. How do I then have a photo of the medicine I received from the doctor at the clinic on 22 August? We tried to explain to her and showed her the pic and she then kept on saying they don't stock it for the doctor to give to people who has not gone to Stanger. I have never been to Stanger Hospital before the 22nd of August, so how is it possible that she now says the doctor could not have given me the Lanzoloc? The nurse then tells us to go directly to the pharmacy, saying the man there will give us our medicine. Have a guess what happened then. He refuses to do so without the doctor signing it off. We then go back to this nurse and she said she can not help us. She helped us to sit outside the doctors room for 5 hours and then the doctor left just as we were next to be seen. No one's story or protocol of the workers here are in sync with any other worker.
We then went to the operational manager Nurse Govender who was the first and only person to treat us humanely and friendly. She told us to come back tomorrow at 7am. Third day in a row for us. I would like to lay an official complaint against the tall nameless man at reception with the blue jersey and the badgeless nurse at the doctor's room today on 5 October. Please check the cameras at the clinic between 7 and 11am to confirm their identities.