During the recent amalgamation of ProSano with Bonitas, my personal medical aid, as well as those of both my daughters were transfered to Bonitas. My daughters are unemployed, with no income, so I pay for their seperate medical aids. On 2 Jan 13, Bonitas debited my account with R1416 per daughter. This caused havoc as I expected a debit of R555 each. On 3 Jan I called the call centre and received excellent service from the agent. On 4 Jan I e-mailed the documents required to reduce the monthly payment from R1416 to R555. On 21 Jan Bonitas paid an amount of R831 (refund for one of the daughters?) back into my account. On 4 Feb (a full month later) I noted that Bonitas did not debit my account at all. I called and although the call centre agent did what she could in a very professional and helpful manner, she could not tell me what had happened, or what would happen in terms of the debit orders or refunds. My question Bonitas, why do I have to call you? Why do I have to wonder, or guess? Do you, as a company have a policy of non-feedback on e-mail queries? Is this what I can expect for my future with Bonitas?
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