As a Discovery member, I get a Discovery Baby Bag with vouchers and info when I pre-authorise my admission for the birth of my baby. I am told to take a copy of an email to my nearest Toys R Us store and they will give me the Baby Bag.
I have been unsuccessful in getting a bag from any of the local stores for a period of 3 months.
I have since reverted back to Discovery as they are the service provider and sent an email to Mujeeb Bray who is the Head of Service for Discovery Health SA. That was on 28/08/2013 and to date (19/09/2013) I have not had a single reply or heard from Mr Mujeeb Bray or anyone at Discovery at all.
This guy is the Head of Service and he is unable to simply respond to a client who pays R32, 124.00 per year in Health premiums!!!! I think that makes a huge statement about why Discovery in general is viewed in such a bad light. There is a saying that s#@* flows down from the top, if your Head of Service can't be an example and doesn't care about service, why should any other employee below him.
Why don't you care about your clients? Why do you not have a different attitude and look after your clients?