After more than a week, I am still awaiting a refund or even some kind of valid response which was promised to me. Upon enquiring about a booking and paying, responses were very fast. Since requesting to amend my booking correspondence had become much slower after having already paid for my reservation. I booked out of Icon Luxury Apartments on 1st September 2013 in the morning where I had left my banking details at reception the day before and have reminded all staff at reception about my refund. It is now the 9th of September and I am still waiting and have had no response as to where my refund is sitting on the system. The only response I have received on the 5th of September was from Michelle stating that a colleague had passed on and that everyone was a bit over whelmed. Whilst I do sympathise with the passing of their colleague, I am pretty sure that they did not stop any bookings over the period of being over whelmed, but have failed to refund me my money back. According to the agreement I amended my reservation in time and am eligible for my refund. What kind of business is this where one has to fight for your own money back?
My amendment was made prior to my arrival at whi
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