I bought a Tecno phone from CaCell for use in the country in West Africa where I am living as an expat. I traveled back to West Africa with the phone but when I tried to initialize the phone, it locked and told me that me that I would not be able to use it, and to take it back to the supplier. The fact that the phone is locked to the country was NOT mentioned on their website. It turns out that Tecno phones are country-locked to the country of purchase. Tecno website has a dumb complicated procedure to request unlocking but by all accounts after an extensive web search, it doesn't work in most cases. They also want an unacceptable amount of personal private information to submit with the appeal.
CaCell did acknowledge my initial complaint but have since done nothing about it. They ignore email update requests, which is the only way I can contact them as I don't do Whatscr#p. The cost of sending the phone back to South Africa would exceed the value of the phone and I am not due to travel back to SA until late 2025.
I do not recommend anyone to buy from CaCell, nor to buy Tecno and Itel products.
When i do go back to SA I will be taking legal action
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