I transferred R22 000 into Purple Fly's bank account after receiving a quote for a projector on 8 July. I was told the item would only be delivered in a months time because their supplier didn't have stock. I received an email the 8 August to say the supplier has stock but I now am expected to pay R4300 to receive the projector.
How can a reputable company go through with a transaction, confirm delivery and stock and then increase a price after expected delivery date? What was the purpose of quotation and transfer of money into their account if they aren't using the funds to purchase items.
For a company that seems to pride itself on excellent service and going the extra mile, this would almost be laughable if I wasn't in disparate need of the projector to be delivered already and I did not account for an unexpected increase in R4300 to receive delivery.
I am very disappointed with the outcome of dealing with Purple Fly Trading after wasting a month my time, while over R22 000 my money has been sitting in there bank account without even an apology.
To be honest I was happy with the service at first, it is just unfortunate they do not have the resources to follow through.
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