Hi Intec
I have not heard from you since May regarding my complaint. The lady by the name of Liezel Brooks has since promised to get back to me after the have investigate the issue.
Now I am getting calls from your collection department threatening me that my name will be listed at the credit bureau if I don't pay up my account which I notified you about the intention to discontinue it back in April.
this was your response below:
...
Hello elvism,
Thank you for notifying us of your concerns. Please accept our apology for the delayed response
We regret the fact that you have received service which prompted you to log a complaint and we apologise for the inconvenience and/or frustration you have had to endure.
We value your feedback and have notified the relevant department of your concerns. A thorough investigation is currently underway and as discussed telephonically, once the outcome is known, we contact you with a solution.
Yours faithfully
Student Services Departmen
0 comments