I had a electricity account with Gauteng metering for 3 months from February 2013 to April 2013. In the time I had this account, I didn't receive 1 bill from this company. I had to leave Pretoria in April for 2 weeks to go away to Cape Town for an emergency and when I got back, had to relocate to the Cape permanently. I emailed Gauteng metering numerous times to get my account balance from them and called numerous times only to be told that the account would be sent to me. This went on for about 3 weeks. I moved out of my house at the end of April and about a week later received my FINAL INVOICE from Venessa. I was told that I needed to pay the account in full before they would process my deposit and pay it back to me. The final invoice was for an amount of R809 which I paid. I was told that the deposit would be paid back to me within 7 working days after they received the account payment. Last Saturday, the 31 May, the deposit was paid back to me. The initial deposit I paid was R1500 and the amount paid back to me was only R931. When I called to query, was told that there was still money outstanding. How can they deduct money from deposit after a final invoice has been sent?
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