MY PARKED VEHICLE WAS DAMAGED BY AN AVIS VEHICLE OVER A MONTH AGO. IT WAS BY THE DRIVER'S OWN ADMISSION THAT SHE HAD CAUSED THE ACCIDENT. AFTER NUMEROUS TELEPHONE CALLS TO AVIS, I WAS TOLD TO SUBMIT A LONG LIST OF PAPERWORK ALONG WITH QUOTES. THAT DONE, AVIS WILL ONLY PAY THE CHEAPEST QUOTE EXCLUDING VAT, EXPECTING ME TO COVER THE VAT FROM MY OWN POCKET. AVIS NEEDS TO COVER THE FULL COST OF THE REPAIRS - I HAD NO PART IN THIS ACCIDENT AND SHOULD NOT BE EXPECTED TO COVER ANY REPAIR COSTS. IF ANYTHING THEY SHOULD, IN ADDITION, RE-IMBURSE ME FOR THE TELEPHONE BILL I HAVE RACKED UP CALLING THEIR CLAIMS DEPARTMENT SEEING AS THEY HAVE NOT ONCE CALLED ME REGARDING THIS MATTER.
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