Ford
Concerned about service

I am highly concerned about Eagle Corner's service
I called to get my key code for my radio and I supplied my VIN #. Fair enough I was given it over the telephone but I fail to understand as to why should I pay to get it retrieved R580 an hours labour?
I need to consult this with someone in a higher position. As I feel like I am being robbed and I am not going to pay for wrong information supplied to me