Complaint / review / scam report
Excessive deposit taken - long time to refund!!!!

My husband's company hired a car for him and didn't pay before he went to Dbn. On collection at King Shaka Airport - an amount of R4483.26 was debited off our cheque account NOT a credit card. This is madness! Someone obviously s-c-r-e-w-e-d up at Europcar. A two day Group B rental car and this amount is debited? The rental car was dropped off yesterday morning early, before the office was open. When I called Innocentia at Customer Care to ask for a final invoice she said that takes 24 hours and if we lucky a refund will come through next Tuesday (8 Aug). Quick to take the money and slow to refund - the story of SA companies. I need the balance refunded to me urgently. As I said - cash out of the account and I have bills to pay.

Offender: Europcar

Country: South Africa   Region: All Country   City: Head Office

Category: Cars & Transport


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