AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Mochachos - Waited | #167331

Mochachos
Waited

I called Mochachos Stellenbosch (021 887 4899) at 11:10am to order a chicken gatsby to be delivered. They then called me at back 12:45pm to say they are on their way 1hour35min after ordering saying they will here in 5min. After waiting another hour the Gatsby still wasn't delivered. I then had to call them again at 13:40pm to find out where the delivery guy was. I was told that they'll find out and get back to me which they didn't do. I called again at 2:20pm as the food was still not delivered and was told that the receptionist at our company told the delivery guy that she didn't know about anything. Turns out the delivery guy went to the wrong address. The delivery guy also didn't give me a call on my cell phone even though I gave him my number. We finally received the Gatsby at about 3:10PM (4hours) later. Needless to say the food was cold and dried out. This is the worst service I've experienced in my life and would strongly discourage anyone from using their delivery service. Having to wait 4hour for your food is ridiculous. Turns out the guy doing the delivery is the manager as well which makes it even more shocking. His name is David Mitchell.

Date:

Company: Mochachos

Country: South Africa   City: StellenBosch

Category: Cafes, Bars, Restaurants

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