You guys have far too many divisions and the dropped call rate must be immense! I have called 9 times this afternoon and once this morning. This morning I was told your systems are offline and I must callback in 2-3 hours. I called back 3.5 hours later and I managed to speak to 3 people out of the ...
Service rendered by Nombuso was excellent. She was concise and friendly and handled my query with speed. Commendable attitude and response time. ...
Last year in May I contacted outsurance after their annual increases and was told to call them back in January 2014 after I turn 25 so that they can definitely decrease my premium. I called today and the person (George "somebody") told me there is nothing they can do for me... I pay over ...
I lost my cards, went to the branch to get new ones and restore other services. I was helped by Tshepo. He gave me my debit card, made me sign a couple of docs, he told me my internet banking was sorted I will receive an sms after 2 hours with my new pin. 2hours passed, no sms was sent. I went back ...
Dear Peter, In 2012 I was involved in a car accident. I phoned (Iwyze) to assist me and they did. They send a valuator, I got a report my car was write off. They sent me docs loss of agreement and change of ownership which I signed. Only to find out they had quoted me on the wrong car model. When I ...
When I joined the clientele legal. I clearly told them that the debit order should ONLY go off on the 26th of every month. They were debiting on the 26th of every month from July 2013 until October 2013. then on November 2013 they decided to debit on the 22nd which was not what we agreed on and I ...