I called in to the callcenter, was already agitated by the fact that i cannot access the option to reset the online banking profile. i spoke to Simphiwe who was friendly, calming and also went the extra mile. he gave me options and put me at ease about what is going on. i could feel the slogan ...
Daveshni was so helpful over the phone, so friendly and made it feel so much more personal then the usual telesales consultant. Thank you ...
I have cancelled my policies more than 2 months ago. But there was 1 policy that was still being deducted. I changed my bank account details and when they attempted to deduct there was no money in my account which led to bank charges. I now have to mail my bank statement again, which was sent on ...
On 21 November 2013 my house was broken into and a number of items. I immediately reported the break in to Auto and general. The original consultant who assisted my was very friendly and considerate. she said that my claim would be finalized within 4 working day and that I simply needed to submits ...
I went into my nearest FNB branch just to get a statement... the lady from FNB just upgraded my card to cheque acc and went on with her own thing, I then received numerous of smses with regards to picking up my cheque card but i have ignored it as i was quiet content with my savings acc... there ...
Would just like to compliment Standard Bank on their overall telephone / call centre service as they are always able to assist me where needed and are able to deliver a good service, not that impressed with the consultant within the bank in Paarl but the service I got over the phone made up for ...