I have been trying to get hold of Dial Direct's Call Centre to change beneficiaries on my policy. But no-one were able to help me. When I spoke to Wayne, he promised that someone will phone me back. He was very helpful and they phoned me back soon thereafter. The policy is now sorted out. Thanks ...
I am under debt review with Debt busters/Hyphen. Each month I pay them a huge sum of my salary to pay off my debt. However, I have received letters and now a summons from Standard Bank saying they never received my bond repayments for about 5 months??!!! I contacted Debt Busters for proof of ...
I settled my account balance in December, subsequently emailed the proof of payment and followed up via telephone. I was informed that the payments will be allocated to my account within 5-7 working days. After the given period, I phoned and emailed again to follow up as to why this hasn't been ...
I have been struggling for 3 days to sort out some cancellations on duplicate orders I made with the smart devision from FNB. My first call this morning was answered by Declan Pretorius. He is a true star, he went the extra mile to assist me and did so with a smile. He was patient, understanding ...
A Quick call to 1Life to increase my cover and was dealt with in the most professional, courteous and helpful manner by Marcel Williams. His product knowledge was superb and he took the time to explain the minor details. I have been with 1Life for past 8 years and would not change in a hurry. Keep ...
ABSA's handling of our HOC claim has been shocking to say the least. You battle to get through to the claims call center (I was on hold for 22 minutes on one day) and you get no feedback or communication from them. When you do get through they tell you to phone another number. I spoke to a very ...