I reported an accident on 2013-02-08, it took 9 days to do the assessment, 11 days from the assessment till the car went to the panel beaters and 30 days for the panel beaters to receive the parts, there was NO communication from OUTSURANCE and if I didn't phone every second day my car would still be at the towing company storage yard, they also informed me that they will ONLY TAKE RESPONSIBILITY for the delay in towing the vehicle and not for the rest of the delays and the tone of voice of Isabel Erasmus was impolite and came through as if OUTSURANCE is doing me a HUGE favour. She also informed me that OUTSURANCE could not be held responsible for parts delay although if the assessment didn't take 11days and the towing took 9 days the parts would have been available and it wouldn't have taken 30days to receive the parts. Now I have to give back the rental vehicle on the 23rd of March and will not have other transport to work and back. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED AND OUTSURANCE IS MAKING ALL THEIR INEFFICIENCIES, BAD ALLOCATIONS AND SELECTION IN PANEL BEATERS MY PROBLEM!
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