AfricaComplaints.com » Business & Finance » Complaint / review: Absa - Unethical Conduct/Non Communication with client | #38308

Absa
Unethical Conduct/Non Communication with client

My husband works abroad and receives money in his ABSA account from his International bank account. We were victims of on his credit card by a family member. Made arrangements with the legal company who ABSA handed us over to. Arrange to pay an amount per month which we did. We weren't able to make a payment in November and I notify the person at this legal dept. I made a payment just on the last day of January and the first of February ABSA decided to do a debit journal of R10 000 out of our savings account. We queries this and was told that this legal firm no longer handles ABSA queries, but no one advised us so. There were no communication between the two institutions. ABSA is adamant that they have the right to take this money because we broke our arrangement. This credit card account was not even active on their system. They refuse to pay back our money. There are people that do not even pay their debt and you that do pay yours gets treated like and they have the attitude that they can do what they want.

Date:

Company: Absa

Country: South Africa   City: Pretoria

Category: Business & Finance

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