I ordered my PLATINUM cheque bank card from my personal banker (Christel Cloete) on 040213 by telephone conversation. She advised that She will order it and also indicated that my card should be at the bank by the end of the week. When I called her on 080213 she could not help me and put me through to enquiries!! In addition, I held on for so long and was cut off. I attempted to call again and was put on hold for the second time!!! Is this what I pay YOU platinum charges for?? This is absolutely ridiculous and unacceptable and I must say this is not the first time I have received service like this from you. The previous time you ordered me a totally new bank card which destroyed all my internet banking beneficiaries. You were supposed to just renew my card. Your colleague Esau corrected your mistakes and helped me then... In addition you did not apologise for your mistake. In addition, you do not acknowledge many of my e-mails. I understand that when I call in you might be busy with clients - however you could tell me that you are busy and call me back when you are finished or send me a courtesy e-mail or sms. I am Very disappointed.
I am a PLATINUM CLIENT and wish to be treated as such.
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