My name is Douglas Maleka
On the 12/12/2013 I sent a request to MFC contact centre to have my car contract adjusted with one month and my finances should pick up January 2014, I waited for a week without getting feedback as to wether they are going to adjust my contract or not. I sent a follow-up e-mail on the 18/12/2013 to ask how long it should take to receive a reply as it was nearing my debit order date and they confirmed that I should received feedback wihtin 24-48 hours and I waited and no response was received. Today I sent another e-mail asking for feedback and I received an e-mai that my request was not succesful and the e-mail I received did not explain why the request was deciined and they also confirmed that I should refer to an attachment of which the e-mail I received did not even have an attachment. I called around 13H20 today and the first agent I spoke to put me on hold till my call cut and I called again and was put through to collections department and I spoke to a lady by the name of Palesa who put me on hold for about 24/25 before i could even explain my complaint. I can supply proof of e-mails I sent and all confirmations they sent me.
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