AfricaComplaints.com » Business & Finance » Complaint / review: Budget Insurance - Excellent Customer Service from Sharon Motau | #276053

Budget Insurance
Excellent Customer Service from Sharon Motau

I would like to commend Sharon Motau from the Budget Insurance Call Centre. I was put through to her by another colleague but unfortunately got cut off and while I was attempting to call back my cell phone rang and it was Sharon.

I was very upset because I thought that my debit order went back unpaid (I found out aftewrwards that it was due to a green-colored insurance co. which proceeded to deduct a premium after a asked for a quotation BUT told them that I am NO longer interested in their service), and I also wanted Budget Insurance to reduce my premium.

Sharon was calm, friendly, knowledgeable, articulate and professional and proceeded to assist me by focusing on the task at hand - she was NOT rushed or impatient or irritated. She not only met her service promise by doing what she had promised but she exceeded my expectations. I have dealt with Budget Insurance for over 10 years and althoufg I have never been dissapointed with their service, Sharon confirmed that my decision to remain loyal to Budget was the correct one.

Budget and Sharon, keep up the excellent work and continue matching your growth drive with excellent service because retention is key!

Regards

Wally Kok

Date:

Company: Budget Insurance

Country: South Africa   City: Call Centre

Category: Business & Finance

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