The security greeted me very nicely when I arrived at the boom gate. Alan got up and introduced himself, asked me what the problem was and we discussed the details of the incident. It was very professional, he explaned what the process was going forward and gave me his card so that I could contact him for any questions. He offered me some coffee, and I was able to relax while he assessed the car. Jaenne was helpful and assisted me. Its really nice to come in and have friendly service.
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