Had contacted Budget over an insurance claim for an accident involving my wife's car where the other driver shot the red light and accepted that it was his fault. i had two people from Budget Tshadi and Sibusiso successively handling the case over a week and nothing happened, Tshadi was not at he desk and Sibusiso who appeared to have taken over from her did not have the documents that I had sent transferred to him. He was inaccessible and did not call back when a message was left. Then Leanne Moonsamy who picked up the phone, enquired about the problem and in the matter of a few hours sorted out the entire claim and made sure that the car would go to the panelbeaters for repair. I was hugely impressed with her courtesy and efficiency and the fact that she seemed so service-oriented.
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