On the 17th September I reported a major problem that I had with a claim under the same headline. It was so bad that I already started speaking to my lawyer and I started getting quotes from other companies to move my insurance. Then Stephan Olivier (client care media manager) got on board - he immediately re-opened the claim and drove the process vigorously until I am happy to report that my house is now totally fixed. Thank you Stephan, you restored my trust in Santam and your whole manner and attitude emanated professionalism and empathy! Thanks also to for this vehicle - it works!
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