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Poor response time

I have been trying to correspond with Chantelle Kruger Via email as i am out of the country and making calls is just too expensive.
i have paid up all my debts and need to get off the review process.
getting Chantelle Kruger to respond to emails is proving to be a mission.
I have spoken to her and asked for my name to be removed so i can be able to get credit in 3 weeks when i come back into the country