Having called the FNB call centre multiple times since May in preparation of building a home, we were assured of the best service, given precise instructions on what we needed to have prior to applying and explained that quotes would have to fall within our affordability. We subsequently spent 3 months getting the documentation together. On applying for the loan, Michelle Van Schalkwyk undertook our application. She has not liaised with both parties on the application she opted to liase only with my partner, who is Caucasian and not with myself. FNB declines the loan, as they believe it is on 'tender'. We are medical doctors and academic professionals, there is no tender! we have tried to explain this to no avail. When I attempted to call Michelle to get further details, she was extremely rude, not giving me any further explanation or reasoning, told me to contact the call-centre, even though she was the one dealing with the application. She also would not give me details of who I could enquire from further. FNB has not been able to give me or my partner a single straight answer as to what is going on. Is this how 'service' works at FNB?
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