I have been trying to increase my monthly EFT payment limit so that I can make an important, urgent payment. I sent a "secure message" via their internet banking website. The website said that it would be dealt with within 24 hours.
Really?!!! You have a 1.6 billon Rand data centre and it takes 24 hours to process a secure message!
Needless to say they have not responded to the secure message. We tried to call all contact numbers on their "Contact us" page and all of them say that all their lines are busy.
We did manage to speak to someone in the end and he suggested that we go physically into the branch. Seriously?!!!
The most annoying thing is that they are preventing me from spending my own money. It is also embarrassing as it is a business payment that has been delayed.
The banks have all moved towards call centres and have made it virtually impossible to deal with anybody at your own branch. Of course they sell this as "improved service", but in reality this is just a way to save costs and increase profits. I don't have a problem with cost saving but they have implemented it so poorly that you actually do not get any any service at all.
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