FNB Insurance Brokers
No payment - FNB confirmed vehicle "written off"

Good Day,

Please can someone from FNB Insurance assist me with my claim.

I phoned in several times, was put on hold for 20mins at a time and no one tends to return my calls.

The claim has been submitted well over a month now.

Thapelo Thothela from Negotiator Motor Claims: Johannesburg Motor Claims Processing Hub | Mutual & Federal Insurance Company Limited has confirmed that the car needed to be written off and payment will follow. To date no response on this. (Thapelo Thothela | Negotiator Motor Claims: Johannesburg Motor Claims Processing Hub | Mutual & Federal Insurance Company Limited, Authorised Financial Services Provider | A Member of the Old Mutual Group, Tel: 27113749111, Email: [Email Removed]

We are paying clients that have been with the company for many years, and we have a few cars insured with FNB Brokers.

This is poor customer service.

Please settle this claim by the end of this week.

Hope to hear from a Representative soon, preferably a Manager.

Mr V Naidoo