First National Bank
Misleading response by FNB

So, after receiving the following prompt reply from FNB

-----Original Message-----

Date: Thu, 22 Aug 2013 15:39:49 0000
From: "Barnardo, Peta"
Reply-To: "Barnardo, Peta"
Subject: Policies
To:

Good afternoon Karen

Newton Park Branch has advised that they have your policies in their
possession.. I have also
contacted Johannesburg for a copy of your MP336b, should this be
required. Kindly advise further instruction.

Kind regards

[LOGO]

PETA BARNARDO

Corporate Banking
Global Foreign Exchange

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It now appears that the forms in question are still missing and cannot be found.

Seems like FNB are now shaking their heads, saying "shame" and I am left with a mess!!!

Thanks a lot FNB!