I called the call centre today to inquire about the interest rate on my overdraft facility. After speaking to 4 call centre personnel with no resolution to my enquiry, I finally demanded to speak to a supervisor. I was put to Raiza, the supervisor in the incoming call centre. She took all my details and promised to get back to me with a response to my enquiry. This is yet to happen. Good thing this bank is not in the business of saving lives, as they would have resulted in disaster. Look in my history, and see how many times I have complained about the pathetic service from fnb. I ask myself now, why I am too lazy to go into another bank and shift my accounts. Probably the same reason I still call the incompetent call center hoping against all odds to be met by competence.