Thank you for bringing the matter to our attention.
I'm currently busy investigating the matter and will provide you with feedback in writing. It is clear that you are experiencing great frustration.
Please accept our sincere apologies for any inconvenience this matter may have caused.
Today is the 18th Sept 2013 and I still have not received any response, was at the Branch, but they are not customer orientated, and could not assist me. I still have not received my monies deposited by the Dept of Labour, and I do not have any sort of income, hence at the branch they wanted a letter from the Creditor indicating that the insurance have paid the account, irrespective that they could see that the funds are froom Labour, and the retrenchment letter that I provided. I just want my money