Guaranteed, every few months I have to phone ABSA to inform these inept jokers that their internet banking is not working. Then I get put on hold for 10 minutes, then I cannot speak to a manager and then I get steered to their OLD website. This morning is no different.
Do these people test their software? Ever? Do these inept people use the public as their testing platform for the applications they throw at us? Do these people realize what a massive toll in frustration and irritation and time wasting their INEPT developers cost South Africa public every day. Every day. All customers!!! I think they do realize, AND THEY DON'T CARE!!!
I find it highly disrespectful that their developers and management should have such a complete disregard for MY TIME AND MONEY! In fact, the fact that these people charge me for their non-service should make the whole debacle a breach of contract, consumer protection kicks in, and I WANT A REFUND OF MY INTERNET BANKING FEES, and you can pay me by the hour for every minute I spend fighting your website, fighting your call centre, fighting your inept dev team. What should take 3 minutes costs me half a morning! Inept rubbish! Time to change banks!
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