Good day,
I was contacted on the 21st of July 2013 regarding changing my bank account to a more cost effective bank account. I was told that if my husband also changed his account we would save on banking fees. I was assured by Susan that I would be contacted the next day to change my husbands bank account to the same plan and also that my bank card would have been ready on the next Saturday which was the 31st of July 2013. I went to the branch on the 31st of July, but my card was not ready and my husbands account has not been changed. Once again I have been told that she would be phoning me on Monday to change his bank account. My bank card was not ready. I have spent R100 to get to the branch for absolutely nothing. I waisted my time and money. Yesterday I received an SMS stating that my bank card is ready for collection but nothing has been said about my husband's account. Is this the service that ABSA is offering to their loyal clients? If so, I need to rethink changing my bank...
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