Having had numerous calls to upgrade my savings to a cheque acc, finally the call from Ntombi was the straw that broke the donkey's back, with assurance that my debit orders would be moved to the new acc, no problem. Not the case. I was VERY nice about the whole thing, in spite of the money and time I spent trying to successfully move all my debit orders to the new account.
She missed my Vodacom debit order, despite confirming on the phone that it would be moved, so Vodacom penalised me with R100 for non-payment when the debit order bounced. I made her aware of it and that I wanted a refund, since it wasn't my error. She responded, saying that "If the charge was on our side we would have been able to reverse back into your current account." - and that I must accept her apology as it was an honest mistake.
Sure, I accept your apology, but I'm not paying for your mistake. I responded VERY courteously that as far as I'm concerned, Standard Bank owes me R100. A month and a half, and 2 emails later, now I'm being ignored. I don't want to cause trouble for Ntombi, but on principle, I cannot accept this.
Please pay this money back to me.
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