After spending an exasperating half an hour on a call with an Outsurance call centre agent (male -name not provided call made at 08h12 Wednesday 23 Jan 13) requesting a quote for a car I am about to purchase, I was given a telephonic globular rand amount that would serve as a quote. I requested the quote in writing so that I could see the breakdown for each line item and was then told rather abruptly that they are a "paperless company" and "do not send quotes" in writing (or by e-mail). How can one compare quotes to determine who is offering the best deal "apples for apples" and worryingly, do all Outsurance clients simply get taken in by a telephonic marketing discussion with no real understandng of what is being offered after which they sign up??? If this is how you operate Outsurance, I am shocked!
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