I have been a Standard Bank Client for 15 years, up until a couple of months ago, I was fairly happy with their service, however, I have received such bad service that I am seriously considering changing bank.
In June, SB decided to block all my accounts without warning. When I phoned the bank, I was told my accounts had been blocked and needed to re-register for FICA. I have lived at same address for the past 13 years and had complied with FICA registration, the explanation for this: "probably a glitch in their system". I had to go to a branch to resolve, a complete nuisance and a waste of time.
Whilst at branch on 12th June, asked the consultant to assist me with activating my UCount card, which she duly did. This is where the additional problems started. My UCount profile shows Tier level as if I don't have any account with Standard Bank. After numerous calls and e-mails to their Customer services team, almost 2 months later, issue is un-resolved. Today, after another 30 minute call to the UC call centre, I was told problem was with debit order and it would take maybe 48 hours, 7 days or 10 days to resolve. MOVING BACKWARDS!
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