Its taken months for FNB to correct a mistake of theirs on my home loan. This is coming from a new customer who switched from Nedbank to FNB!!! From the start, I should have noticed it was a bad idea as I was given conflicting advice from the branch and the customer service line. I have been made promise after promise that they will correct it; call me back; even the branch manager assured me he'd deal with it personally. I had to wait for them to understand why their banking system made the mistake, although they admitted it was their mistake. They had apparently resolved it this week and agreed to finalise payment and call me this morning... I'm still waiting. I suggest FNB cancel those STEVE adverts!
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