I am very dissatisfied with the way Hollard is handling my funeral cover that I have had since 8 November 2006.
14 May 2012 I called Hollard and spoke to Fikile (Ref 78231514) to change my banking details from ABSA to FNB and to add my daughter as well. As of May till September 2012 debit orders came out of my fnb account.
Upon realizing that debit orders had not been coming out for this funeral cover, I called Hollard to enquire why. The consultant explained to me that my cover had lapsed because there were insufficient funds into my account when debiting, this was of course ridiculous, how can I not have R110.10 in my account on the 27th of every month as this was the arrangement? She found out that apparently when I updated my details to include my ID number in my policy and the correct spelling of my daughter's name, the person who updated this added a digit to my ID number which then caused the system at Hollard to not find my details for the debit to go through. She told me for my policy to be re-instated I would have to pay areas on the policy which i refuse to do, today, i call again and am told they dont have my account number, really? Someone sort this out pls!!!
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