I have been appointed as curator bonis to the cardholder.
Some time ago I took all relevant documentation into the Sandton branch. The manager uploaded all the details.
On 16 July, 2013 I went into the Benmore Branch, took closing balances of all accounts and paid in the cash. The consultant called card division and I spoke to them. I was requested to e-mail legal documents to them and call the next day to confirm that the account had been closed.
I then received an e-mail from Lauren Moses in which she showed her ignorance.
I have just called the card division and spoke to Balekane. He was polite and courteous. He was not able to assist so I asked to be put through to a team leader. I was kept on hold for 27 minutes. The team leader did not have the courtesy to talk to me. This is utterly disgusting service. I would like an immediate return call, the relevant staff members to call me and apologise and confirmation that the cardholder's account has been closed.
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