First National Bank
How can we help you or How can we help ourselves!!

I have been a client of FNB since 1997 and have never had a problem with there Banking Services until now>>>

My husband and I opened up a foreign exchange account in 2009 as we had acquired an Italian agency and needed to pay funds via telegraphic transfer, for four years between 2009 - 2013 I never had any problems with my foreign exchange transactions.
I went to the FNB Alberton branch on almost a monthly basis and they took in my paperwork, processed my Transfer and booked my rate (for obvious reasons BOOKING THE RATE is probably the most important part when you are paying over Foreign exchange) This year the exchange rates have been volatile, changing every day.
Now in Jan 2013 I went to the branch to do my transfer and they can no longer book me a rate (this is according to the rules and regulations passed down from Head Office so now I get my forms processed but I only get my rate two days later when it has changed?

This makes no sense, I am sure it's hurting alot of customers, so who made this decision? Is FNB going to fit the bill for my losses and how is this HELPING ME at all?

I need a response to this because it's costing me hard earned money!!!