Last week I called ABSA to report a geyser which had been leaking and had caused damage to the ceiling. An inspector from Lourens Plumbing came out the following night and told us that the leaking was caused by a faulty valve. He also told us that the geyser; which incidentaly had also not been working, wan not up to standard and needed to be upgraded. Needless to say this came as a shock as the current geyser had been installed by the same bank due to a leak. Now we were that we would have to fix the geyser at our own cost. In addition to the inconvenience of having a leak from a hole on the ceiling, to being without hot water on a cold winter month, to the huge cell phone bill spent on calling the insurance to follow up and being kept holding for more than ten minutes. Not at all acceptable. I sent an email explaining this to one of your agents and to date there has been no response. Instead I keep getting calls from the plumber who wants to replace the valve, despite repeated explanations that they can not fix only the valve when there is so much wrong with the geyser!!!
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