My email correspondence to the complaints department refers.. Below, a summary of my email sent to your complaints department, with a copy of my cancellation letter.
As per the Electronic Communications Act, I hereby request the following in order for me to finalise my case and to escalate the matter to the applicable regulatory bodies:
1.Proof of my online application and when the application was made as per the ECT;
2.Proof of all communication sent to me, as per Tammy and where I was informed which products I purchased and that you have clearly explained to me what products I am purchasing;
3.Membership of any self-regulatory or accreditation bodies to which Loan Tracer belongs to or subscribes and the contact details of that body;
4.Rights of consumers in terms of section 44, where applicable as set out in the ECT;
5.Proof that Loan Tracer has supplied me with an opportunity to review the entire electronic transaction;
6.The manner and period within which consumers can access and maintain a full record of the transaction;
7.Proof that my cancellation request has been received and that my subscription has been cancelled.
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