African Bank
UNAUTHORISED ADDITIONAL Debit Orders

I am a longstanding customer of African Bank and in February, I made arrangements with them for "skip payment", on my loan account. This meant that in March & April my normal deductions as well as additional deductions would be taken from my account. All was arranged and agreed upon.

Imagine my shock when this month, May 2013, more UNAUTHORISED Additional deductions were taken off my account. These additional deductions resulted in my some of my other debit orders being returned as unpaid and in turn, I'm getting unpleasant phone calls from these institutions.

Today would be DAY 3 that I'm waiting for a resolution IN THE FORM OF REFUND from the Consumer Advocate office. I sent them proof of all the deductions and agreement on Monday and am still waiting.

These additional deductions were not agreed upon and certainly not authorised by me, so I find it totally unacceptable and want a refund TODAY.