Two weeks ago my wife and I booked a two night stay through Groupon with a so-called botique hotel in Paarl at ostensibly a major discount. We were put up in a dingy room unfit for occupation and totally opposite to what was advertised and promptly complained to Groupon telephonically the morning after our first night there. The call centre fobbed us off and told us we had to lay the complaint by email, which we promptly did. We asked for our money back, as we had given the establishment an opportunity to rectify the situation, which they did not do and we were forced to find alternative, habitable accommodation at 2Xthe price per night to what we had already paid to Groupon. We got the system generated email the sameday 5 Sept and expected a reply 24h later, as undertaken by Groupon in said system email. On Sept 10 we had still heard nothing back and sent another follow up email, to which we only received a reply late yesterday from Ganeefa Leeman. This email is full of the usual scripted jargon and sweet talk. It concludes by encouraging us to speak to the hotel about our unhappiness! Are you serious Groupon?! I paid you for something I did not get and I want my money back!
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